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ISO 9001

The capability to deliver excellence

International Directives and ISO Standards are complex technical documents that can be interpreted in many ways. We see our job as taking these documents and making them accessible to you. We break down the important elements and explain them in plain simple English.

Our ISO 9001 training programs enable you to gain a comprehensive understanding of quality systems and help you enhance your organisations performance by improving its systems and processes. 

With the transition from ISO 9001:2008 to ISO 9001:2015 currently underway, even more organisations are seeking to bring quality and continuous improvement into the heart of their business. As a result, the demand for Quality Management professionals and auditors has never been higher. For those preparing to certify, recertify, or transition to the revised ISO 9001:2015 standard, our accredited and flexible quality management courses will speed your journey.

Internal Quality Auditor

Internal Audits are an essential requirement in the implementation of an efficient and effective quality system. This two day intermediate course is designed to provide core skills in the practical aspects of internal quality auditing, from scheduling to reporting on the audit results.

What is covered in the Internal Quality Auditor course?

  • ISO 9001 overview
  • The 6 important principles of internal auditing
  • Adding value to the organisation through best practice auditing
  • The roles and responsibilities of an auditor
  • How to plan and prepare for the audit and why it’s important
  • Conducting an opening meeting, team meeting and closing meeting
  • Techniques to gather objective audit evidence
  • Communicating effectively with the auditee
  • Preparing and audit report and giving meaningful feedback
  • Follow up activities including corrective and preventive action

During the course each participant prepares:

  • An Audit Plan with timetable
  • An Audit Checklist
  • An Audit Report; and participates in
  • An Audit interview
  • An Opening, audit team and Closing meetings

Learning Outcomes

When you return to your workplace, you should be able to:

  • Outline the skills required for auditing quality management systems
  • Outline the personal and interpersonal skills required to conduct a quality audit
  • Demonstrate the processes involved with managing audit programs, initiating an audit, preparing for an audit, conducting on-site audit activities, reporting on audit findings and conducting post-audit activities;
  • Establish a consistent internal audit approach for your organisation
  • Establish and monitor critical areas for internal audits
  • Plan and perform an internal audit
  • Use at least three different methods to collect information during an audit
  • Use different methods to analyse collected information
  • Confidently report findings and take corrective action

Achievement

This course is internationally recognised and is certified by Exemplar Global. On successful completion of the assessments participants will be issued with a Certificate of Attainment:

  • Exemplar Global - AU Management Systems Auditing

Eligible participants may also receive a Statement of Attainment for:

  • BSBAUD402 Prepare a quality audit

These programs can be delivered at your place of work anywhere in Australia. For information about onsite, customised and in house training, call us on 08 9305 0212 or email training@skillswise.com.au

Lead Quality Auditor

This five day advanced course has been presented throughout Australia and overseas. Using a step-by-step approach, you'll be guided through the entire audit process from initiation to follow-up. Gain core knowledge and skills in planning and conducting internal / external quality audits and following up on audit findings. Our lead quality audit program will benefit those wishing to become a skilled quality auditor, either within their organisation or conducting external audits of suppliers or subcontractors for compliance requirements. Our experienced trainers will guide you through classroom tutorials, role-play exercises, group workshops and open forum discussions to give you an understanding of the entire audit process.

What is covered in the Lead Quality Auditor course?

  • Overview of the ISO 9000 series
  • PDCA and Process-based QMS
  • Risk-based thinking & the Process Approach
  • Principles of Quality Management
  • The certification/registration and accreditation processes, types of audits (1st, 2nd and 3rd party) and the differences between legal compliance and conformance with ISO standards.
  • Evidence requirements for each clause of the ISO 9001:2015 standard
  • Documenting the Quality Management System – what the Standard requires, typical documentation structures and development of the Quality Manual
  • The 6 important principles of auditing based on ISO 19011:2011
  • Adding value to your organisation through best practice auditing
  • Setting appropriate audit objectives, scopes and criteria
  • How to plan and prepare for the audit and why it’s important
  • Conducting an opening meeting, team meeting and closing meeting
  • Techniques to gather objective audit evidence and communicating effectively with the auditee
  • Preparing and audit report and giving meaningful feedback
  • Practical improvement processes including corrective and preventive action

During the course each participant prepares:

  • A document review
  • An audit plan with timetable
  • An audit checklist
  • An audit report; and participates in:
  • An audit interview
  • An opening, audit team and closing meetings

Learning Outcomes

At the conclusion of this program, participants should be able to:

  • Identify the quality management system requirements and apply these to an organisation
  • Key requirements, terms and definitions of ISO 9001:2015
  • Demonstrate the processes involved with managing audit programs, initiating an audit, preparing for an audit, conducting on-site audit activities, reporting on audit findings and conducting post-audit activities
  • Outline the personal and interpersonal skills required to conduct a management systems audit
  • Demonstrate the appropriate written, verbal and non-verbal communication techniques that are desirable for lead management systems auditors.
  • Confidently report audit findings and take corrective and preventive actions for improvement

Achievement

On successful completion of the assessments participants will be issued with a Certificate of Attainment:

  • Exemplar Global - QM Quality Management Systems
  • Exemplar Global - AU Management Systems Auditing

Eligible participants may also receive a Statement of Attainment for:

  • BSBAUD501 Initiate a quality audit
  • BSBAUD402 Prepare a quality audit
  • BSBAUD503 Lead a quality audit
  • BSBAUD504 Report on a quality audit

Demystifying ISO 9001:2015

The ISO 9001 standards sets out what an organisations need to achieve to consistently provide products and services that meet customer needs. This one day introductory program teaches you about the clauses of the ISO 9001:2015 standard, providing you with an understanding of how the standard impacts the operation of your organisation. Our experienced trainers will explain the concepts and requirements of ISO 9001:2015 in detail, allowing you to better grasp the purpose of a quality management system.

What is covered in the Demystifying ISO 9001:2015 course?

Specifically participants learn:

  • The value of the customer and other stakeholders to an organisation
  • The benefits of quality management system
  • Relate ISO 9001:2015 to an organisations products or services, and operational processes.
  • Quality Terminology and concepts of ISO 9001
  • The 7 quality management principles and how to apply these in the context of an organisation
  • The process approach
  • Documentation required by ISO 9001
  • Evidence requirements for each clause of the standard
  • Practical improvement processes including corrective and preventive action

Learning objectives

  • Learn how to develop quality system standards
  • Understand the ISO 9001 structure and role of mandatory procedures
  • Gain an overview of the certification process

Achievement

Participants will receive a Statement of Professional Development

Quality Management Systems - ISO 9001:2015

Undertake comprehensive training in the latest theory and practice in applying ISO 9001 to an organisation and its quality management system. This 2 day program forms part of the quality auditor program and is designed for quality professionals and those wishing to understand and implement a quality system. Gain a thorough understanding of the history and development of ISO 9001:2015, key terms, definitions and the ISO standardised high level structure. You'll learn to interpret and apply the key concepts and principles of the standard to existing processes within your organisation.

What is covered in the Quality Management Systems course?

  • Overview of the ISO 9000 series
  • Transitioning from ISO 9001:2008
  • Risk based thinking
  • Understanding organisational context
  • Benefits of a management system
  • Process (and Systems) approach and mapping
  • Principles of Quality Management: Plan, Do, Check, Act (PDCA) and Continual Improvement cycles
  • Evidence requirements for each clause of the standard
  • Documenting the Quality Management System – what the Standard requires and development of typical documentation structures
  • Process Mapping
  • Implementing a quality system

Learning Outcomes

At the conclusion of this program, participants should be able to:

  • Explain the purpose, content and interrelationship of the ISO 9000 family of standards
  • Describe the terms and definitions of ISO 9001:2015
  • Identify the ISO 9001:2015 system requirements and apply these to an organisation
  • Relate the quality management system to the organisation its products, services, and operational processes

Achievement

On successful completion of the assessments participants will be issued with a Certificate of Attainment:

  • Exemplar Global - QM Quality Management Systems

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Measurable results

We seek to make a significant and measurable contribution to the organisations we work with. We have helped our clients implement effective new systems, pass third party audits, maintain certifications, reduce costs and eliminate process inefficiencies. At Skillswise we specialise in on-site customer orientated consultation and training to offer greater returns on your investment. 

Learn from leaders

Skillswise is a leading partner in management system education with a decade of experience delivering solutions to government, corporate and community organisations. Utilising experienced, quality professionals, we share real world insights, stories and techniques.to ensure your organisation’s goals are achieved both efficiently and effectively. 

Training tailored to your organisation

Training is much more effective when it’s made relevant to your organisation and your particular needs. That’s why we make it our business to understand your business. With that understanding we can best advise and tailor programs to address your unique needs. Our aim is to optimise the learning impact of employee development while minimising the disruption to your business.

Recognised, respected qualifications

Skillswise has a strong focus on professional education in quality management and auditing. Our learners may undertake assessments to achieve Nationally Recognised and Exemplar Global (RABQSA) certified training. These industry standards are highly valued and recognised both in Australia and internationally. They provide an endorsed set of standards and qualifications for recognition and assessment of professional skills.

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A total of 1,609,294 ISO related certificates were issued worldwide in 2014, an increase of 448,846 from 2013.

ISO 9001:2015 has now been released and introduces new concepts, terminology and current thinking, in order to satisfy your very important customers.

Risk is the possibility of events or activities impeding the achievement of an organisation’s strategic and operational objectives

ISO 9001:2015 for Small Enterprises – What to do? has just been updated

ISO/TS 9002, Guidelines for the application of ISO 9001:2015, has just been published.

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